Here are some likely interview questions and answers that can be of help :
1. Can I know a little about you? In answering this question, you must be precise about the information you are giving about yourself and try not to talk about your entire life history because it is irrelevant. Only say those things that are relevant to the company and the position you are applying for e.g. interest, education, etc.
2. What do you have to offer? This is a chance to talk soundly about yourself but remember to say those things that are relevant to the company and position.
3. Why are you seeking for a job here? Do well to tell them of the vast opportunities you have discovered that they offer, which will elevate your career goals. Also let them know that their company is a perfect match for You.
4. What motivates you to work well? This is a trick question, so be careful how you answer it. You can tell them that the drive/passion to make impact and accomplish any task productively is what motivates you
Can you give me an example of a time when you rendered quality customer service?
Answer: I can’t categorically say there is a particular time, because I ALWAYS deliver quality service to my clients and customers. You see, Quality service delivery should not be an occasional attitude but a compulsory skill in my profession. As a trained customer service professional / receptionist/ customer service administrator, I am conscious about this skill being a part of my profession’s ethical conduct. Bla bla bla….
DO NOT say: One time mama ranti came and was crying so I now asked what happened when she told me I called the manager and we helped her solve her problem and she was happy. And that’s how I delivered quality service. No no no. There can’t be ONE incident. Because you are expected to always deliver. Kapish? If they ask you again then you can give an example using professional language. But usually they don’t because the first question already shows your mindset
Use ‘action’ language on your CV.
E.g: Instead of ‘i helped the management to ensure that quality customer service delivery was improved with our new CRM database’
Say: ‘I created awareness about the the need for an improvement of our CRM database, and I supervised the project team that brought this new idea to life’
Instead of: ‘Drafting and completing proposals and presentation’
Say: ‘I ensured the creation of quality proposals and presentation documents; through which my department satisfied its customers/clients Requirement’
Sounds like rubbish. But guess what? There’s a software major recruiters use to screen CVs. When these key words are missing you don’t pass the software’s test. And you won’t be shortlisted. Which is why a CV can be very good but one may not get calls. Make sure you use key words: I effected, I created, I supervised, I researched, i conducted (not i did), I ensured.
Avoid speech viruses when you talk. It may seem like you’re battling with your tenses.
E.g: I… errr…: went to the place to errrr…. go and tell someone that there was errrr…. a fire and then the manager did not understand errr….
(Errr…. is a speech virus)
Or the most annoying one:
Like…. I told her that like…. she should stop and she like…. just decided that it was like….
As in…. In the middle of my presentation the computer froze … as in…. . So I spoke the IT department about it about it and as in…. they were confused as in….. that was the most embarrassing day of my life.
…. I now… she now… we now… they now…. we all now…
Nah! 👎🏽 Not in an interview. I know it’s difficult but practice makes perfect.
Always think of a question you want to ask your interviewer. The more challenging the better.
Sometimes when they ask us if we have any question, we say no. You should have a question for them. So once you get to the interview venue, rather than chit-chat look around and make observations about the company’s conduct that you would like to ask about. It might be clarification on the Motto you saw on the wall, or the fact that you’re confused about how they keep track of staff resumption time because you didn’t see any time sheet or electronic check-in bla bla. This is the time when the interviewer hopes to learn something from you about how well their company’S image is or isn’t.
Second question (or If you don’t have a tricky one) then get personal. By personal I mean you can Ask them: how do you juggle work and family commitments? Id le to know.
Do you think you possess good time management skills?
What’s your work-life balance like since you’ve been with this company?
Is there anything you wish you can do differently between the start of your career and now? You will be amazed the kind of things you hear. A 10-minute interview can become 30-minutes. Because the answers might keep going. And you will definitely leave an impression.
For a CV please don’t use colors. Your font should be bold and legible. State your name first, address, email and phone number Your educational background starting from the highest to the lowest degree. Have at least 3 referees, could be a family friend or a lecturer. Interview: dress well and smell nice. Speak politely and have a smile oh. Don’t slouch when you sit and don’t sit till you are told to. When asked a question, pause and think of the question before answering don’t be in a hurry. When asked your weaknesses, talk about your strengths.
After the interview, ask your interviewer a question example What trainings does the company give to staff? Are staff members allowed to further their education and what support does the company give? Please read about the company you’re interviewing for. Know when it was founded and what they do. Also read about the post you’re applying for if any. Don’t be caught unawares. Know the founders name too or owners name. Read up online or ask people about the company. Be knowledgeable. Also, go with a copy of your CV and credentials for any and every interview. You might have submitted it online prior but go with hard copies too.
Avoid distracting hair dos.. so you don’t spend your time flinging hair off your eyes when you should be tackling questions head on.
Short blunt nails and subtle nail colors are ideal.
This is not the time to show your Knowledge for different colors.. green,yellow and blue.
Your skirts or gowns should be atleast on the knee or after.. Most times when we dress indecently in a corporate environment,it lowers our self confidence and becomes distracting.. you end up tugging on your skirt instead of getting prepared for the interview.
If you meet other candidates.. be friendly but avoid gossip of any form. Be cordial, smile and shake hands. Do not start analyzing the fashion sense of the staff there.
- Ensure your CV is well formatted, bold where it should be, font size etc.2. Remove your Date of birth from your CV especially if you are old to increase your chances to be called for an interview.3. When sending your CV, save it as your full name and also write a few lines introducing yourself and the job you are applying for. Also use an appropriate subject so it would not be lost.
When my company was recruiting, a lot of people sent forwarded emails without editing it, sent an attachment without any message.
4. If you can, write a cover letter. This would be used to explain why you should be hired and also elaborate your educational qualifications and experienced.
5. If you are a new graduate, your CV should not be more than one page cause you do not have any work experience.
6. Your carriage during the interview is also important. Carry yourself with confidence, ask the questions like you know what you are saying. Dress well. Wear clean shoes and presentable shoes.
Mind your hairstyle when going for interviews. Look sharp. The company I work for are very big on your Outlook. Infact, you are half way if if you look good, it is now a plus if you are smart.
6. Research, research and more research. Research on the role, learn more about it, research on the company and their businesses. We disqualified a lot of people that did not even take a second to at least read about the company that they were being interviewed.